Refund Policy

At Acadlix, we take pride in providing high-quality products and services. However, due to the nature of digital products, we have a strict refund policy in place. Please read the following policy carefully to understand the terms under which refunds will be granted.

Try Before You Buy

We encourage customers to explore Acadlix before making a purchase. To ensure you make an informed decision:

• Live Demo: You can explore a live demo of Acadlix to see how it works.

• Documentation & Support: Our detailed documentation and pre-sales support can answer any questions before purchase.

Since we provide ample opportunities to evaluate Acadlix, refund requests based on “I didn’t like it” or “It doesn’t have a feature I expected” will not be accepted.

Refund Eligibility:

1. 7-Day Refund Window:

   • We offer a 7-day money-back guarantee for all purchases, but only if the product has not been used significantly. Refund requests must be made within 7 days from the original purchase date. No refunds will be issued after this period.

2. Conditions for Refunds: Refunds will only be granted under the following circumstances:

   • Product Not as Described: If the product does not meet the description provided on our website or in marketing materials, a refund will be offered after thorough review.

   • Technical Issues: Refunds will be considered if significant, unresolved technical issues occur, preventing you from using the product. These issues must be reported to our support team within 7 days of encountering the problem, and a solution must not be feasible.

   • Payment Processing Errors: If you are charged incorrectly (e.g., duplicate charges or technical errors during payment), you will be eligible for a full refund. Please notify us within 7 days to resolve the issue.

3. How to Request a Refund:

   • Refund requests must be submitted to our support team within 7 days of purchase. Requests submitted after 7 days will be rejected. To request a refund, please contact us with your order number, reason for the request, and any supporting evidence (such as screenshots or error logs) that justifies your request.

Refund Exclusions:

Refunds will not be issued in the following circumstances:

1. After 7 Days:

   • Any requests made after the 7-day period from the date of purchase will not be eligible for a refund, under any circumstances.

2. Excessive Use of the Product:

   • If you have accessed or used the product extensively (e.g., completed courses, quizzes, or customized settings), a refund will not be granted. By using the product, you acknowledge that you have had the opportunity to assess it, and we consider significant usage as acceptance of the product.

3. User Preferences:

   • We will not issue refunds for personal preferences or dissatisfaction with the product after usage. Refunds are only available for technical issues or cases where the product is substantially different from what was advertised.

4. Third-Party Purchases:

   • Any services or products purchased through third-party vendors or integrations are not covered by this refund policy. Please review the third-party provider’s refund policy for those items.

5. Subscription Plans:

   • If you purchase a subscription (monthly, yearly, etc.), no refunds will be issued for any unused portion of the subscription. If you cancel your subscription within the first 7 days, you may be eligible for a refund, provided you have not used the product excessively.

6. Discounted or Promotional Purchases:

   • Purchases made through special offers, discount codes, or promotional pricing are non-refundable under this policy, unless the product is significantly different from what was advertised or if there is a technical issue preventing use.

7. Failure to Follow Instructions:

   • Refunds will not be issued if the product is not functioning due to incorrect installation or failure to follow setup instructions. If you need help, please contact our support team, but refunds will not be issued for user error.

How to Contact Us for Refunds:

To request a refund, please contact us through the following methods within 7 days of purchase:

• Email: [support@acadlix.com]

• Support Page: [www.acadlix.com/contact-us]

Please include your order number, the reason for the refund request, and any supporting documentation to help us process your request. Refund requests submitted without the necessary information may be delayed or rejected.

Important Notes:

• This Refund Policy is subject to change. Please review it periodically for any updates.

• Abuse of the refund policy, such as submitting multiple refund requests, will result in the refusal of future refund requests and possible account suspension.